Turn browsers into buyers
Your AI concierge guides shoppers through product discovery, order tracking, and checkout — 24/7 via web chat and SMS. Every question answered from your own content.
✦ Built for mid-market retailers with custom carts
AI answers your customers, your team closes the deals.
AI trained only on your business content handles routine questions with 90% accuracy — and hands off to your live agents the moment it matters. SMS, web chat, and AI in one inbox.
90%+ answered by A.I. · 5× Return
✦ A.I.
Live handoff
Agent takes over
📚
Cited source
From your content
Trusted by mid-market retailers with custom-built carts
70–90%
reduction in routine support tickets
90%
AI answer accuracy, trained only on your content
1 inbox
SMS, web chat & social — agents take over anytime
How it works
3 things that transform your shopping cart to a shopping experience.
Escalate with intent
High-value or complex conversations automatically route to your team by your rules. Customers get white-glove service without dead-end bot loops.
Plug into your platform
Custom cart? No app store needed, no replatforming. One widget snippet and an SMS number — you're live in days, not months.
For retailers Shopify apps ignore
If you run a custom cart, most AI chat tools weren't built for you. Alive5 was.
See it configured for your store in a 15-minute call — running on your own site, with your own content.
- ✓Custom & home-grown carts
No replatforming. Drop in a widget, keep your stack.
- ✓Live agent escalation
Your team takes over instantly — by topic, value, or VIP.
- ✓Business SMS included
One number for marketing, support, and AI replies.
- ✓Trained on your content
FAQs, policies, product data — no hallucinations.
"
It costs us almost twice as much per chat with standalone AI — and that doesn't even include the 30 minutes agents spend on each thread, which effectively doubles it. Alive5 is clearly the smarter, more affordable path. It keeps our team off conversations that won't convert, so we can focus on the ones that actually drive revenue.
Sean KennedyVP, MyPlates.com
Ready in days, not quarters
See it running on your own site in 15 minutes.
No commitment. We'll configure a working demo using your real content and walk you through the inbox, the AI, and the handoff rules.
Schedule a 15-minute demo →15 minutes · live on your own site · no commitment